A very interesting thing happened few days before we shifted.
The chronology of event :-
15/6 - We have encountered our power supply is unstable as the light was flickering when we went and clean the house. I called TNB and they came but they said it is not in charge by their department. It supposed to be done by new project department. They said they will help to lodge a report to the relevant department
19/6 - Went and checked the house power supply after work and found out that the power is still not stable. Called TNB (15454) at around 7.30pm and promise to come at 8.30pm. Took our quiet dinner and went to new house to wait for TNB technician but he said he is busy with another breakdown and Bukit Kemuning and he promised to call me when he is almost there. Went home to wait for his call. Wait & Wait !!! At almost 10pm, finally he called and said that he is coming now. So, we went to the new house. The technician said that our main fuse is too small so he change a new fuse for us. After changed, he asked us to try to on all the lights and fans. It was ok but after 5 minutes, it black out and I can hear a loud "pak" sound and he said it is trip. And the best thing is all the lights and fans cannot be on again. All my lights and fans (ground floor) are spoilt.
He said it is not the fuse problem but now the problem with wiring at their sub station. and he also claimed he will helped me to lodge a report to the relevant department. Fine !!! but what happened to the things that are spoilt? He advised me to lodge a police report. Ah ? police report ?? but who cares...as long as they compensate my loss. He also promised that all the fault will be rectified by the next day as I told him I m shifting this weekend.
20/6 - At 6pm sharp, I left office because wanted to reach new house asap to test the power supply. Still the same ! cannot be on ! Called TNB again and the operator already know my name before I even introduced myself because they recognised it from my phone number. The operator also know my problem. After a while another technician called me and tell me that it is TNB FAULT as they found out that there were so mistake done during the installation...wah !!! so technical....so how now ? it has become my problem.... I was so angry...I went to police station that evening itself and lodge a police report (sound silly right) but the policeman really take down my report. At least the policeman is a very nice young man.
Went home with dissappointment.
21/6 - Thinking how to solve the problem and what will happned if we shift in with no power supply. I decided to take half day and go to TNB office Jalan Meru to lodge a report on my faulty items caused TNB fault. Went there at 2.00pm, took my number and was served in 2 minutes. Sat and the customer service counter and told her my problem. She told me she can only take down my report and pass the report to project department at 2.30pm. I demand to see her supervisor, she also must wait till 2.30pm. I said I can wait...till 10pm also i can wait...she rudely replied me ...tunggu lah kalau nak tunggu !!! so rude !!!
Waited till 2.30pm and asked her my report status and I still demand to see her supervisor or someone can make decision !!! the reply i got is TUNGGU !!! till 3pm she allowed me to see one lady who can really assist me and she promised to give me an answer today. After 10 minutes, the lady told me that their technician will be going to my house today and asked me to go and wait for them there.
21/6 4pm - TNB technicians from maintenance & project department came to my house and see the actual things happened. Confirmed that all the lights and fans cannot be on and now all lights & fans (included upstair) cannot be on. WTF !! more are spoilt ! they said they will rectified the problem by that day as they know i m shifting in the next day. I said if it is not settled, please send me a gen set !!! I was really angry !!!
21/6 6.30pm - TNB technicians called and asked to go and test the power again. Went and test ! power is back because there is one light still can be one. But it trips again so now they put the blame on my wireman and contractor. Wah !!! they are really testing my patience. Argue with them for almost one and half hour finally an indian man came to calm down the situation and promise to compensate all my lost. So, I called my wireman to come earlier the next day to test all the wiring. Luckily big electrical items, like air con & fridge were not affected.
22/6 - shifting day
to be continued
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